Just in! The Widget Router

Your support needs grow with the size of your website. People browsing your shop have different questions than those checking your documentation, international visitors prefer support in their own language, and you might want to use a different approach mode depending on whether your Webvisitors are using a desktop or a mobile browser.

Although we have thought of these situations before by giving you access to our Remote API, we wanted to make it even easier for you.

With our Widget Router you can handle different situations in a heartbeat. Whether you want to display a different Widget depending on your customers’ location or just change the position of your chat button – the Widget Router is the right tool for you. Manage individual chat setups with only one click. Decide if you want to change your Widget’s behaviour based on language, user agent, geolocation, device or URL match pattern.

The new Widget Router feature is available starting with the Business plan.