All interactions, one workspace

The Message Center

Lime Connect unifies all your digital channels in one smart inbox – where AI agents and your team work hand in hand to build stronger customer relationships and offer outstanding support at scale.

Illustration of the different channels that can be connected to the Message Center.

Seamless team features

Professional messaging starts with organized conversations

A smart team setup and automated routing structures ensure that the best-suited agent leads the conversation right from the start.

Illustration showing how Lime Connect connects customers with the right agent depending on the department or skill needed.

Illustration of the team members working within the Message Center.

Illustration of message forwarding feature.

Automate your customer service, the right way

AI that works for your team

Don’t choose between quality and efficiency. With AI-powered sales and support, you delight customers, reduce costs and empower your team with smart tools they love to use.

AI live translations

Automatically translate messages into 30 languages. Offer global support with any team, without switching tools.

Illustration showing a German message and the English version.

AI Chatbot

Let your AI agent handle the busywork. So your team can focus on complex issues and high-value leads that need a human touch.

Illustration of how two messages are routed, one to an AI agent, one to human.

AI summaries

Get the key details of every chat, clearly summarized for quick understanding, easier tracking and fast follow-up.

Illustration showing how the star icon is for the summary feature.

Chatbot API

Connect your existing chatbot to Lime Connect via an HTTP API. This allows you to combine a custom-built chatbot with the benefits of Lime Connect’s advanced service features.

Faster replies, happier customers

Smart tools for next-level support

Deliver real-time, personal help with tools designed to make customer communication effortless, effective – and fun.

A customer is typing a message, the agent is already preparing an answer.

Icon to click to choose a Message Template.

Agent answering with a text plus pdf attachment.

Personalized support at scale

Deeper insights for sales and support

Our smart contact profiles provide you with key details such as email, location, and conversation history, plus a record of URLs they visited on your website – helping you understand every customer’s needs in an instant.

Make it your own

Everything you need, right here

Bring the data your team needs straight into the Message Center, such as your CRM or business data. No more switching tools, just faster, more informed replies.

Illustration of the custom add on feature.

Work smarter, not harder

Easy conversation management

Keep things organized as you streamline your support and sales workflows.

Talk to an expert

Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.

Get a demo