Connect AI

It describes a new generation of artificial intelligence that not only responds to messages but also actively takes action. Lime Connect’s AI Agents use this technology to understand the context of a request, make autonomous decisions, and carry out actions independently in connected systems. These actions include retrieving order information and updating customer data. They are true digital service employees who accompany and carry out processes, significantly reducing companies’ workload.

Connect AI supports all popular digital channels for customer communication, including website chat, WhatsApp, and Instagram. AI Agents communicate seamlessly across these channels and access the same knowledge base everywhere. This allows companies to provide consistent communication to customers, no matter which channel they use to initiate contact.

Connect AI can easily be integrated into existing systems. The platform connects to CRM and shop systems, as well as tools such as Shopify and Lime CRM, via MCP and flexible API interfaces.
This enables AI Agents to access relevant data directly, update information, and execute processes. Companies also benefit from an out-of-the-box solution with Connect AI, where AI Agents can be created in just a few minutes, no IT or programming knowledge necessary.

AI agents are much more advanced than traditional chatbots. While standard chatbots typically only engage in simple dialogue and rely on predefined responses, AI Agents operate in a context-based, autonomous, and process-oriented manner. They can understand complex issues, make their own decisions, and execute automated actions in external systems.
They are digital service employees that not only answer customer inquiries but also completely process them and, if necessary, forward the conversation to human colleagues.
Unlike AI bots, AI Agents enable companies to achieve a significantly higher degree of automation while maintaining the same level of service quality.

AI agents can be used for a wide range of tasks that arise daily in customer service. These include answering common support queries, logging enquiries outside of business hours, processing orders and complaints, scheduling appointments, and qualifying leads. They reliably automate repetitive tasks, thereby reducing the workload for human employees.

Copilot is an intelligent digital assistant within Connect AI that was developed for service teams. It supports employees during customer communication by providing relevant information, summarizing conversations in real time, and suggesting appropriate responses. Copilot does not replace employees, but rather complements their expertise and helps teams work faster, more accurately, and more efficiently overall.

Lime Connect Copilot simplifies everyday customer support by automatically generating conversation summaries and suggested responses and providing relevant information from the knowledge base. This allows employees to spend less time on research and respond to customer inquiries more quickly and effectively. Copilot also assists with internal processes, such as creating notes and performing minor system actions. These features lead to significant time savings, greater consistency, and overall efficiency in the support team.

Actions are a central component of Connect AI’s agentic AI capabilities. They allow AI Agents and Copilot to communicate and take action. Actions can be used to automate processes, query or update data, create tickets, or execute customer-specific workflows.
Connect AI is based on modern interfaces and connects external systems, such as shops, CRMs, and support tools, creating a fully automatable service environment.

Yes, Lime Connect and all Connect AI tools are fully GDPR compliant. Data protection and data security are our top priorities, especially when it comes to the use of AI. That’s why we developed Connect AI from the ground up to meet the most stringent security and data protection requirements.

Our company is ISO 27001 certified, the internationally recognized standard for information security management.
The AI models are hosted exclusively on Microsoft Azure and AWS Bedrock— two platforms that are already established in many companies, for example through Microsoft Teams, and meet the highest security standards.

All server locations are strictly limited to the EU, so no personal data leaves the European data protection environment.
This ensures that you can use Lime Connect and Connect AI at all times in a GDPR-compliant and completely secure manner.

Connect AI is available starting with the Team plan. The cost per AI agent is €99 per month, including 100 conversations. For the Copilot, you pay €19 per month per user/operator. There are no additional costs, so you retain full cost control when automating your customer service.