Customer service with drive for the automotive industry
With Lime Connect, give your customers the feeling of being right there in your dealership, even digitally. Our solution guides your customers before, during, and after their car purchase, whether via chat, WhatsApp, Facebook, Instagram, email, or AI support.
How you benefit from Lime Connect in automotive
As a manufacturer or car service center, deliver customer service that impresses — efficient, digital, and personal. With Lime Connect as your central communication platform, you create a consistently modern service experience: from targeted website support and AI-powered assistance to intelligent routing and proactive WhatsApp campaigns.
Simplify complex requests
Free up your staff by using an AI agent to gather critical information for complex repair or parts requests and route it to the appropriate department. This speeds up processes and reduces wait times.
Effective separation of sales and support
With Lime Connect’s intelligent routing, you can connect customers directly to the right department. Assign specific skills to agents or create groups such as sales and customer service so that inquiries are efficiently and automatically routed to the right agent.
Supporting customers on the go
With the wide range of models and configurations, customers need targeted guidance when buying a car. The Lime Connect website chat provides excellent support at any time — via video calls, screen sharing, voice messages, or multimedia support.
With our mobile app, field and service staff can respond to inquiries directly on site and provide customers with personal advice.
Updates and customer appointments
Use WhatsApp campaigns to inform customers about inspections, recalls and new service offers. Customers can also use the app to easily and directly schedule test drives and appointments with you.
What customers achieve with Lime Connect
89%
inquiries solved by AI chatbot
>
90
%
WhatsApp campaign opening rate
24/7
Customer support
Testimonials
What our customers say
For us, website chat and WhatsApp, in addition to lead generation, is primarily a tool to improve the user experience on our website. Since there is a lot of information on the Toyota website, it’s not always easy to find exactly the information that the customer needs at that moment. Lime Connect provides us with a quick way to get website visitors on the right track.
Roland BlaskCustomer experience specialistToyota
Lime Connect is intuitive, so it’s easy to use and quick to set up. Text modules for quicker replies in chats and automated replies for the chatbot are easy to implement. You can also set up different employee groups and teams to help keep things organised, and there are many other features too! Awesome!
Julia LehnenAutomotive Supervisord-kn
We use Lime Connect as a live chat and chatbot tool for customer service. The benefit for us is a much more efficient, direct approach to customers with a high level of automation, while still being able to handle more complex, highly individualized requests through human interaction.
Dennis OstnerE-Commerce und Website-ManagerKunzmann
Award-winning platform
trusted by leading teams
Lime Connect features
Lime Connect is the all-in-one platform that helps your team sell more and support faster.
- All-in-one platform for chat, messaging and AI support
- A complete AI suite for automated customer service
- Professional features such as AI translations, video calls and smart chat routing
- WhatsApp campaigns tool
- Single Sign-On
- More than 15 years of experience in digital customer communication and roll-out of extensive chat projects
Customer success stories
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How Toyota Strengthens Customer Relationships with Lime Connect
Read now: How Toyota Strengthens Customer Relationships with Lime ConnectDiscover how Toyota Germany is improving customer dialogue and generating more sales with website chat, AI chatbot, and WhatsApp.
Frequently Asked Questions
What is Lime Connect and how can it be used in the automotive industry?
Lime Connect is a GDPR-compliant messaging and AI platform that enables automotive companies to reach their customers digitally and in real time via website, WhatsApp, Instagram, Facebook Messenger, and other channels. Whether it’s vehicle consultation, appointment scheduling, or after-sales service, all inquiries are centrally managed and handled efficiently.
With intelligent AI support, such as chatbots, you can automatically answer frequently asked questions and be available to your customers around the clock. Additionally, Lime Connect allows you to send WhatsApp newsletters to inform leads about offers at your dealership or remind customers of upcoming service appointments.
Is Lime Connect GDPR-compliant?
As an automotive manufacturer or dealer, you operate in a highly regulated environment with complex requirements for data and IT security. Lime Connect provides customer support software specifically designed to comply with European data protection laws, featuring a secure data infrastructure and tools that safeguard both your customers’ and employees’ data.
All chat data is securely stored on servers in Germany — with no third-party access. Features such as operator anonymization, role-based access, and automatic data deletion protect both employee and customer information. With privacy notices or links displayed before the chat, you can transparently inform your customers about your setup.
The privacy mode only processes information voluntarily provided, and data access requests can be handled quickly and easily. This ensures full compliance with GDPR requirements.
How Can Lime Connect Support Sales in Your Dealership?
With Lime Connect’s versatile support and sales features — including AI-powered translations, video calls, voice messages, intelligent routing, and more — your service teams can assist customers professionally and personally at any time.
The integrated AI Agent automatically handles frequent inquiries, allowing your staff to focus on individual and complex cases.
To strengthen customer relationships, personalized WhatsApp newsletters can be used to communicate targeted offers and promotions. Thanks to Lime Connect’s mobile app, dealers can also provide real-time, location-independent support — whether directly from the showroom or on the go.
Can I Use Lime Connect on Mobile, e.g., Directly in the Dealership or On the Go?
With the Lime Connect app, your staff can handle customer inquiries anytime, anywhere. Whether on-site at the dealership or out in the field, your team can provide live advice, showcase vehicles via video call, share multimedia content, and offer support.
This ensures your employees are not tied to their desks, can respond flexibly, and provide customers with a personal and seamless service experience at all times.
Can I try Lime Connect for free?
Try Lime Connect free of charge for 14 days, with no risk. During the trial period, you will have access to many advanced functionalities of our Corporate plan, though not all of them.
If you’d like to test features from the Flex plan, we can set up a custom trial for you. Just get in touch!
How much does Lime Connect cost?
The cost depends on your team size, the features you need, and the channels you use. We offer flexible pricing plans to ensure you receive a solution that perfectly fits your manufacturing business.
Try Lime Connect free for 14 days to experience its benefits for yourself.
Talk to an expert
From initial inquiries to after-sales support, we help manufacturers deliver fast, seamless service experiences that strengthen customer relationships and drive long-term growth.