Request a data processing agreement (DPA)
Lime Connect data processing agreement
Send a request to our data protection officer to receive our data processing agreement (DPA). We are happy to help with any further questions.
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Founded and hosted in Germany
As a German company, protecting personal data sits at the centre of what we do. Lime Connect runs on ISO 27001-certified server infrastructure in Germany. All data falls fully under German and European data protection law. You keep full control over what is stored, for how long, and who can access it.
You stay in control of the AI, never the other way round
The biggest worry about using AI in customer service is losing control of your data. Lime Connect works differently: you decide what gets automated, which data is processed and when a person steps in – transparent, auditable, GDPR-compliant and EU AI Act ready.
Automatic AI labelling
Customers always know whether they are talking to an AI Agent or a person – legally correct and trust-building.
Clear division of work
You decide which requests Connect AI handles on its own and when a person takes over. No black-box behaviour – every action is configurable and auditable.
Auditable logging
Every action the AI Agent takes is logged and auditable – for internal controls, data protection reviews and works councils.