What’s New: Topic Filtering for Add-ons & an Improved Audit Log

We’ve improved our Add-ons by adding Topic Filtering. Now you can decide to only create tickets for certain chat topics.

Add-on Topic Filtering

So now, if you want to follow-up on leads or technical questions only, you have the power to do just that. Head to any of your Add-ons and enable “Filter by topic” before choosing the chat topics you’d like to see automatically turned into tickets.

Audit Log

You can now also track the deletion of chat transcripts and offline messages in the audit log. This’ll help you stay sane if you’re working in a large organization with dozens or even hundreds of colleagues; the more transparency, the better. If a message is deleted from your Dashboard, you can see exactly when it was deleted and by whom.