A new chapter: Userlike becomes Lime Connect

A benign AI assistant with a HAL 9000 level of intelligence that cuts customer service costs is a dream come…

Designing a bot is like brewing beer; it always takes the same ingredients to make it, but slight changes to…

Without data, AI chatbots are just a pretty face with nothing upstairs. An important first step in using automation and…

Common questions are inevitable in business. Agents may start to feel like a soundboard repeating the same answers and phrases…

The birth of your chatbot opens new opportunities, but it needs the right alias. One that says “I’m helpful but…

Chatbots evolved from being purely text-based interfaces to little interactive assistants full of personality. It’s fascinating, but it also sets…

Chatbot technology is quickly improving, but it’s only as good as the value it provides.