Emails and chats fused in one central inbox
The Email channel
Answer to your customer’s messages in one place, no matter if they reach out through WhatsApp, website chat, SMS or the good old email.
Email + Lime Connect
Unite all digital channels once and for all
For quick questions customers love informal chats. For formal inquiries email is often the channel of choice. Take control of all your digital conversations within a single hub.
Professional support features
Lime Connect streamlines your email workflows with dedicated features for support and sales like email routing, assignment, status and topic tagging, live translation, analytics and many more.
Scalability
Lime Connect’s intelligent routing features enable you to provide effective email support as a team. Distribute your agents by function, knowledge, or skills to connect each customer with the expert they need.
Omni-messenger communication
Lime Connect makes expanding your support to more messaging channels extremely easy. Whether it’s website chat, WhatsApp, Facebook Messenger, SMS or Threema – all customer messages arrive in your Lime Connect Message Center.
GDPR-compliant software
Your customer conversations are always secured
Hosted in Germany
We store all chat data on our servers in Germany with ISO 27001-certified hosting. Our server setup is at the core of our data security.
Extensive privacy features
Our wide range of privacy features guarantees security for you, your customers and your employees.
Encrypted connections
Connections between you and your customers are encrypted, private and secured.
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.