Support & sales on the universal messenger
The SMS channel
Link up website chat and SMS support. Stay in touch with customers around the globe.
SMS + Lime Connect
Offer platform-independent messaging support
Your website is the best place for connecting with customers, SMS is perfect for staying connected.
Professional support features
Lime Connect is your business layer on top of SMS, developed for professional support and sales. Benefit from powerful features like assignments, smart routing, status and topic tagging, live translation, analytics and more.
Scalability
Lime Connect’s team features allow you to offer SMS support in a group setup. Organize your chat agents by their function, allocate skills, and set up a clever customer routing.
Omni-messenger communication
Don’t stop at SMS. With Lime Connect, taking your support to more messaging channels is as simple as it gets. Whether it’s website chat, WhatsApp, Facebook Messenger, Telegram, or Email – all customer messages arrive in your Lime Connect Message Center.
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.