The customer communication suite
Rethinking customer service in utility
Lime Connect helps utilities streamline communication across every channel delivering faster responses, consistent messaging, and smarter customer engagement with AI.
Engineered for results, shaped by experience
How you benefit from Lime Connect in utility
Lime Connect helps utility providers streamline communication and automate workflows while delivering fast and reliable service across every channel.
With AI messaging, live translations, and WhatsApp Flows, teams can respond quickly, coordinate efficiently and provide a personalized experience.
Reduce FAQs
Use an AI chatbot to answer frequently asked questions about rates, moves and billing. Our chatbot builder allows you to create an AI agent that supports customers and reduces the workload of your support team — no programming knowledge required!
Simplify processes and reduce service costs
In addition to AI support, WhatsApp also helps you simplify service processes and reduce costs. With WhatsApp Flows, you can enable your customers to submit their meter readings easily, quickly, and conveniently.
Centralized communication for increased efficiency
Customers use multiple channels, but companies need a central location to organize and efficiently prioritize all inquiries. With Lime Connect, you can manage all customer chats from different channels in one central inbox, whether it’s website chat, WhatsApp, or email.
Offer multilingual support
Provide first-class support to international customers. Our integrated AI translation tool automatically translates chats into the language of the contact person and vice versa. This not only improves your brand image, but also gives you a distinct competitive advantage.
Proven performance, backed by experience
What customers achieve with Lime Connect
77%
inquiries solved by AI chatbot
24/7
customer service
59%
decreased waiting time
Powerful combo for utility companies
Lime Connect and Lime CRM
Rely on the power of lime
Rely on over 20 years of market experience for all your customer communication and management needs.
Lime CRM helps energy and utility companies of all sizes—from regional providers to large corporations—streamline their communication and processes.
With intelligent ticket management, automated workflows, and a centralized customer view, teams can always stay on top of things. The result is fewer silos, faster processing, and sustainable customer relationships.
Seamlessly integrate Lime CRM with Lime Connect to provide a consistent customer experience, from initial inquiry to long-term loyalty.
Testimonials
What our customers say
The backend is easy to use and intuitive. Thanks to our well-designed knowledge base, we resolve over 90% of enquiries, so the channel is a great help and takes the pressure off our employees.
Tobias Pfau
Head of Operations
Allgäuer Überlandwerk
Recognized AI-messaging solution
Award-winning platform
trusted by leading teams
Lime Connect features
Lime Connect is the all-in-one platform that helps your team sell more and support faster.
- All-in-one platform for chat, messaging and AI support
- A complete AI suite for automated customer service
- Professional features such as AI translations, video calls and smart chat routing
- WhatsApp campaigns tool
- More than 15 years of experience in digital customer communication and roll-out of extensive chat projects
Frequently Asked Questions
What is Lime Connect and how can it be used in utility?
Lime Connect is an AI-powered, all-in-one platform designed for modern customer communication. Our software consolidates communication channels, including website chat, WhatsApp, email, and social media, into a central inbox. There, inquiries can be processed and managed efficiently and professionally.
With intelligent AI chatbots and workflows, you can automate recurring inquiries and entire processes. Lime Connects smart routing forwards complex issues directly to the appropriate department.
By offering WhatsApp support, you provide your customers with a popular additional communication channel and can reach them directly and personally via WhatsApp campaigns for service updates, appointment announcements, or information campaigns, for example.
This allows utility and energy providers to respond more quickly, reduce the workload of their service centers, and improve customer satisfaction in the long term.
Can municipal utilities use Lime Connect to create workflows for common requests, such as invoices, malfunction reports and rate changes?
Yes, with Lime Connect, you can create custom workflows in just a few steps and without any IT knowledge to automate lead qualification and support.
Complex processes involving third-party systems can be implemented via API connections.
Can I use Lime Connect with Single Sign-On?
Yes, Lime Connect supports connecting to your Identity Provider (IdP) via OpenID Connect. This allows operators and permissions to be managed centrally, ensures security and compliance requirements are met, and eliminates the need for separate login credentials for Lime Connect.
Does Lime Connect meet regulatory requirements in the energy sector?
Lime Connect ensures data protection and GDPR compliance by providing a secure infrastructure and special protection features. These include anonymising operators and contacts, providing a data protection link and displaying a data protection notice directly in the chat window.
We also offer features such as automatic data deletion and role-based data access, which help to protect the privacy and security of your employees and customers.
Can Lime Connect be integrated into our existing IT and CRM infrastructure?
Yes, Lime Connect can be flexibly integrated into existing business systems. We provide the necessary integrations and APIs to ensure that customer data, support tickets and chat transcripts can be seamlessly synchronised with your existing systems.
This enables service and sales teams to work directly within their familiar environment, eliminating the need to switch between different tools.
Can I try Lime Connect for free?
Try Lime Connect free of charge for 14 days, with no risk. During the trial period, you will have access to many advanced functionalities of our Corporate plan, though not all of them.
If you’d like to test features from the Flex plan, we can set up a custom trial for you. Just get in touch!
How much does Lime Connect cost?
The cost depends on your team size, the features you need, and the channels you use. We offer flexible pricing plans to ensure you receive a solution that perfectly fits your manufacturing business.
Try Lime Connect free for 14 days to experience its benefits for yourself.
Talk to an expert
Efficient customer service can be that simple:
With Lime Connect, you can automate customer service processes and offer personalized support, whether via website chat, WhatsApp, or email.
Discover Lime Connect in a personalized demo with one of our experts!