Support & sales on the social network
The Facebook Messenger channel
Combine website chat with support over Facebook Messenger. The best channel for staying in touch.
Messenger + Lime Connect
Expand your messaging support to the world’s largest social network
While your website is the best place for starting conversations with your customers, Facebook Messenger is optimal for staying in touch.
Professional support features
Lime Connect is your professional business layer on top of Messenger, built for support and sales. Benefit from support and sales features like routing, assignment, status and topic tagging, live translation, analytics and more.
Scalability
Lime Connect’s group features allow you to offer Messenger support in a team setup. Organize your agents by their function, assign skills, and set up effective customer routing.
Omni-messenger communication
Go beyond Messenger. With Lime Connect, expanding your support to more messaging channels is effortless. Whether it’s website chat, WhatsApp, Telegram, SMS or Email – all customer messages arrive in your Lime Connect Message Center.
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.