The customer communication suite
Streamlined communication for smarter manufacturing
With Lime Connect, you centralize all your communications on one AI-powered, all-in-one platform, across all channels and at scale.
Engineered for results, shaped by experience
How you benefit from Lime Connect in manufacturing
Lime Connect helps manufacturers improve communication, streamline workflows, and build stronger customer relationships. Our intuitive messaging and AI tools deliver fast, reliable, and personalized service at every stage of the customer journey.
Reduce response and resolution times
With Lime Connects AI chatbot, you can answer customer questions 24/7 – directly and without waiting time. From technical questions to parts availability to product information: Your chatbot provides fast answers while freeing up your support team.
Increase customer loyalty
Make the most of WhatsApp with Lime Connect. Deliver fast, personalized support. Send product updates. Share exclusive deals.
By engaging on the world’s most popular messaging app, you create a seamless, engaging experience that builds trust and strengthens connections.
Ensure seamless communication
Thanks to smart routing, Lime Connect forwards inquiries directly to the right contact person based on language, topic or competence. This helps you avoid frustrating forwarding and ensures fast, targeted solutions.
Central communication for flexible teams
With the Lime Connect app, you can manage your customer communications on the go. All messages from various channels, such as website chat, Instagram, and WhatsApp, are centralized in one place, so you never miss a request or sales opportunity.
It’s ideal for service employees and technicians in the field. Respond directly via the app to react more quickly to customer concerns and increase the efficiency of your on-site assignments.
Proven performance, backed by experience
What customers achieve with Lime Connect
77%
inquiries solved by AI chatbot
>
90
%
WhatsApp campaign opening rate
4,5
+⭐️
Customer satisfaction rate of
Testimonials
What our customers say
For us, chat is one of the largest and most successful lead generation options for all types of service requests. Lime Connect is an integral part of our system infrastructure.
Jessika Grunwald
International Program Manager
Hoffmann Group
We use Lime Connect as a live chat and chatbot tool for customer service. The benefit for us is a much more efficient, direct approach to customers with a high level of automation, while still being able to handle more complex, highly individualized requests through human interaction.
Thorsten Winter
Senior Manager CRM
BRITA SE
The introduction of mobile access to Lime Connect’s Message Center is of central importance to our organizational structure. Our service staff in India, who primarily work in the field, can now respond to WhatsApp inquiries directly from their smartphones.
Martina Fasano
Marketing Manager
Loepfe Brothers Ldt. Schweiz
For my team and me, who work in the field and frequently visit customers, it’s important to respond to WhatsApp messages quickly and efficiently. Until now, we handled this communication through our private numbers — but thanks to Lime Connect, we can now use the official WhatsApp platform. This allows us to better meet the expectations of both our customers and our head office.
Sudheesh Pillai
Technical Director
Loepfe Brothers Ldt. Schweiz
Recognized AI-messaging solution
Award-winning platform
trusted by leading teams
Lime Connect features
Lime Connect is the all-in-one platform that helps your team sell more and support faster.
- All-in-one platform for chat, messaging and AI support
- A complete AI suite for automated customer service
- Professional features such as AI translations, video calls and smart chat routing
- WhatsApp campaigns tool
- Single Sign-On
- More than 15 years of experience in digital customer communication and roll-out of extensive chat projects
Customer success stories
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Hoffmann and Lime Connect
Read now: Hoffmann and Lime ConnectRead how the Hoffmann Group is leveraging the potential of WhatsApp campaigns to boost sales.
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Loepfe and Lime Connect
Read now: Loepfe and Lime ConnectRead how Loepfe Brothers is modernizing its customer communications with the Lime Connect app.
Frequently Asked Questions
What is Lime Connect and how can it be used in the manufacturing industry?
Lime Connect is an AI-powered all-in-one platform for customer communication. Our software unifies channels like website chat, WhatsApp, email, and more in one central inbox, where inquiries can be efficiently managed with professional service features.
With AI chatbots, you can automate routine requests, while intelligent routing ensures complex issues are directed to the right operators immediately.
The mobile app enables service and sales teams to respond efficiently on the go. This allows manufacturing companies to accelerate customer service, streamline support processes, and increase overall customer satisfaction.
How does Lime Connect guarantee quick and accurate responses to technical inquiries?
With AI-powered chatbots, automated workflows, and intelligent routing, both standard and technical inquiries are either answered automatically or directed straight to the right experts. This ensures your customers receive fast, accurate responses while your team’s workload is reduced.
Can I use Lime Connect with Single Sign-On?
Yes, Lime Connect supports connecting to your Identity Provider (IdP) via OpenID Connect. This allows operators and permissions to be managed centrally, ensures security and compliance requirements are met, and eliminates the need for separate login credentials for Lime Connect.
Is Lime Connect and its AI tools GDPR-compliant?
Our AI is hosted on Amazon Web Services in Germany. Any data transfers to third countries are based on Standard Contractual Clauses (SCC) and the EU-U.S. Data Privacy Framework.
How does Lime Connect ensure file upload security?
All file uploads are automatically scanned by our firewall and an integrated antivirus. This ensures that no harmful content enters the system and keeps your data protected at all times.
Can I try Lime Connect for free?
Try Lime Connect free of charge for 14 days, with no risk. During the trial period, you will have access to many advanced functionalities of our Corporate plan, though not all of them.
If you’d like to test features from the Flex plan, we can set up a custom trial for you. Just get in touch!
How much does Lime Connect cost?
The cost depends on your team size, the features you need, and the channels you use. We offer flexible pricing plans to ensure you receive a solution that perfectly fits your manufacturing business.
Try Lime Connect free for 14 days to experience its benefits for yourself.
Talk to an expert
From initial inquiries to after-sales support, we help manufacturers deliver fast, seamless service experiences that strengthen customer relationships and drive long-term growth.