A complete customer service suite that maximizes efficiency
The AI Automation Hub
Powerful AI agents and seamless workflows that handle 70% of your chats. Deliver exceptional service anytime and equip your team with the tools to solve complex requests faster.
Level up your service experience with AI
More than just another chatbot
Connect all your self-service tools to one central AI knowledge base. This ensures consistent answers, smoother workflows and greater efficiency at every customer touchpoint.
AI Chatbot
Resolve most customer inquiries instantly, even when your team’s offline. Our advanced AI agent works fluently across channels, from website chat to WhatsApp.
Smart FAQ
An interactive help section that empowers your customers to find answers to their questions by autocompleting their search and highlighting trending topics. Categories act as starting points for complex issues.
Form Suggest
An intelligent extension of your contact form that suggests relevant answers based on what your customers are typing. Customized to your brand design.
Transform your customer service
Proven Returns
Turn repetitive tasks into automated flows
Workflows
Design custom workflows in minutes with our intuitive drag-and-drop builder. Set triggers, automate repetitive tasks and streamline processes – without writing a single line of code. Deliver faster, more consistent experiences at scale.
Engineered for results, shaped by experience
The Lime Connect advantage
Lime Connect combines advanced AI technology with 15 years of experience in digital customer communication – delivering a robust and flexible solution for modern customer messaging.
AI live translations
Automatically translate messages into 30 languages. Offer global support with any team, without switching tools.
AI summaries
Automatically condense long customer conversations into clear overviews to resolve issues faster and ensure seamless handover.
Chatbot API
Connect your existing chatbot to Lime Connect via an HTTP API. This allows you to combine a custom-built chatbot with the benefits of Lime Connect’s advanced service features.
Bot-to-human handover
Effortlessly switch from automated support to your team when it matters the most.
Understand every customer, at scale
AI that thinks like your team
A system that combines our specialized AI engine with the power of OpenAI’s world-renowned GPT-4 large language model for precise results.
Testimonials
What our customers say
The chatbot answers about 70% of the requests directly and is involved in 85% to 90% of the cases. This was especially important to us because now we can answer questions that come in on weekends or holidays, even though our chat is not staffed on those days.
Jochen Hofmann
Senior Online Marketing Manager
PSD Bank Nürnberg
The GPT-4 model is much better suited to our industry than a standard AI bot due to the complexity of the queries. This model can differentiate between similar questions and summarize the specific FAQ from the knowledge base into an answer. The bot has allowed us to improve our uptime and is now available to our customers 24/7. The bot solves 86% of the requests on its own, freeing up our agents.
Elisabeth Scheiber
Chat coordination and optimization
TUI Austria
The backend is easy to use and intuitive. Thanks to our well-designed knowledge base, we resolve over 90% of enquiries, so the channel is a great help and takes the pressure off our employees.
Tobias Pfau
Head of Operations
Allgäuer Überlandwerk
Lime Connect is intuitive, so it’s easy to use and quick to set up. Text modules for quicker replies in chats and automated replies for the chatbot are easy to implement. You can also set up different employee groups and teams to help keep things organised, and there are many other features too! Awesome!
Julia Lehnen
Automotive Supervisor
D-KN
In our organisation, we exclusively use the AI chatbot. The knowledge base is simple to maintain, and thanks to the intuitive integration of new entries, it is a valuable asset. The number of monthly enquiries that the chatbot correctly answers is impressive. The Lime Connect chatbot often handles initial customer enquiries and directs them to the relevant department. This significantly reduces the workload of our customer service team.
Manuel Gräfe
Head of Customer Service
Gräfe Sicherheitstechnik
Provide safe, trustworthy answers
An AI solution you can rely on
GDPR compliant
Using an infrastructure that stores all chat data on our servers in Europe.
Trustworthy
Built-in safeguards ensure answers are based only on your knowledge base, mitigating hallucination.
Transparent
Easily monitor all AI responses in the Message Center and measure multiple KPIs.
Frequently Asked Questions
What is the AI Automation Hub?
The Lime Connect AI Automation Hub is your holistic platform for automated customer communication. At its core is a powerful central knowledge base, ready to connect with as many AI tools as you need – AI chatbots, Smart FAQ, or Form Suggest. Built on Lime Connect’s specialized support AI and GPT-4, this self-learning system delivers instant answers and automates workflows. The result: faster responses, consistent quality, and synergy between human and AI agents.
How do I set up the AI knowledge base?
You have three options to set up your knowledge base:
- import information from your website with just one click.
- manually add question-answer combinations
- import an existing CSV file with your FAQs
How can I import information from my website automatically?
You have two options for importing data from your website into the central knowledge base:
Website crawl – Import specific domain URLs. The AI will extract questions and answers from these pages, which you can then review and adjust in your knowledge base. Note: This is a one-time data import and does not sync with future changes.
Website sync – Sync a data source of your choice, such as your website domain (including all subpages), with the knowledge base. The chatbot will update the knowledge base every 24 hours to reflect any changes made to your website. Note: In this mode, you will not see a question–answer structure in the knowledge base.
Does it make sense to use the AI Automation Hub, if I only want an AI chatbot?
Yes, absolutely. The AI Automation Hub simply gives you access to additional features like Smart FAQ and Form Suggest, which connect seamlessly to the same knowledge base your chatbot uses. In fact, our AI chatbot solution is among the most affordable on the market, making it easy for businesses of all sizes to benefit from AI-powered support automation.
Is the chatbot as advanced as ChatGPT?
Lime Connect is powered by GPT-4, bringing the advanced capabilities you expect from ChatGPT, while significantly reducing the risk of hallucinations or inappropriate responses. It’s a specialized AI, designed specifically for reliable customer communication.
Are Lime Connect and its AI tools GDPR-compliant?
Our AI is hosted via Amazon Web Services in Germany. The legal bases for any third country transfers are the SCC and the EU-U.S. Data Privacy Framework.
Is customer data exchanged with OpenAI?
The GPT-4 integration is provided via the OpenAI service from Microsoft Azure. Servers are located in Belgium, the Netherlands and the UK. The legal bases for any third country transfers are the SCC and the EU-U.S. Data Privacy Framework. Further information on the processing of data by Microsoft can be found in more detail on this page.
Are all three AI modules included in the add-on-pricing?
Yes, all three modules – the AI Chatbot, Form Suggest, and Smart FAQ are included in the AI Automation Hub add-on. Starting from the Cooperate package, even a Workflow is included. Additional Smart FAQ and Workflows can be added to any package. You can find the current prices on our FAQ page.
How much does the AI Automation Hub cost?
The monthly fee for the AI Automation Hub depends on the number of requests handled by the AI Chatbot or Form Suggest. When you get started, you select the maximum number of automated interactions you need per month – from 100 interactions up.
The more interactions you book, the lower the cost per interaction. If you don’t use all your monthly interactions, you can use them in any other month. So nothing is “going to waste”.
For Smart FAQ and Workflows, you pay a fixed monthly price, no matter how often they are used. You can find the current prices on our FAQ page.
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.