The customer communication suite
AI-powered messaging that works with your team
Lime Connect is the all-in-one platform that helps your team sell more and support faster. With live chat, AI agents, automation and one shared inbox built to turn conversations into revenue.
Recognized AI-messaging solution
Award-winning platform
trusted by leading teams
Lime Connect is recognized as a leader by independent comparison platforms based on verified reviews from real users.
Connect AI
This is what AI-powered customer messaging should feel like
Connect AI is your all-in-one platform, where every conversation is powered by intelligent automation. Let AI Agents automate tasks and Copilot support your team – driving faster resolutions, higher productivity and better customer experiences.
Message Center
One space for your conversations
Lime Connect brings live chat, email, WhatsApp and other digital channels into one smart inbox. AI agents and your team work hand in hand to build stronger customer relationships – so you can scale conversations, not headcount.
Website Messenger
Turn conversations into customers
With our powerful live chat window, you can proactively engage visitors and route each conversation to the right agent or AI chatbot. Deliver faster responses, higher conversions and a better experience from the first click.
WhatsApp Campaigns
Reach customers where they already are
With Lime Connect, your WhatsApp marketing goes beyond one-way broadcasts. Share interactive newsletters with segmented audiences, and jump into personal chats that outperform email by 5 to 10x.
Proven performance, backed by experience
Your new favorite revenue machine
77%
inquiries solved by AI chatbot
>
80
%
WhatsApp campaign opening rate
15
+
years on the market
A solution you can rely on
European software you can trust for security and compliance
GDPR & data security
Lime Connect is a GDPR-compliant chat solution, born and hosted in Germany.
Web accessibility
Lime Connect meets the requirements of the European Accessibility Act, ensuring accessible web messaging for all users.
ISO27001
Lime Connect is ISO27001 certified, ensuring enterprise-grade information security, risk mitigation and data protection at every level.
Testimonials
What our customers say
We were particularly impressed by Lime Connect’s excellent value for money and simple integration process. We have been able to avoid any problems or customisation requests thanks to our personal contact person who is always available to help.
Tanja Schmidt
Customer Service Representative
TUI Austria
We use Lime Connect as a service chat for all our customers’ concerns. The tool enables us to communicate directly and easily in real time. Requests can be processed quickly and forwarded efficiently to the responsible employees. This allows us to significantly improve our customer service.
Sabrina Hofmann
Team Digital Services
Gühring AG
The AI chatbot is easy to maintain and offers many features, taking the pressure off our team. Our account manager is always available, and the onboarding process was straightforward. The excellent built-in analysis tools also allow us to assess the quality of our customer service.
Jochen Hofmann
Senior Marketing Manager
PSD Bank Nürnberg
Lime Connect offers a wide range of options and is constantly developing them further. They take customer feedback seriously and actively seek opportunities to gather it in order to take it into account as effectively as possible. The support provided by the service staff is excellent — they are always quick to respond, helpful and friendly, and the overall quality is high.
Silke Raschke
Head of Customer Service
Dampsoft GmbH
For us, website chat and WhatsApp, in addition to lead generation, is primarily a tool to improve the user experience on our website. Since there is a lot of information on the Toyota website, it’s not always easy to find exactly the information that the customer needs at that moment. Lime Connect provides us with a quick way to get website visitors on the right track.
Roland Blask
Customer experience specialist
Toyota
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.