The AI-agent platform that turns customer requests into outcomes
Automate customer requests end-to-end with AI agents across chat, email, WhatsApp and more. Connected to your systems, easy to get started and secure by design.
Award-winning platform
trusted by leading teams
Lime Connect is recognized as a leader by independent comparison platforms based on verified reviews from real users.
Everything you need to automate customer interaction.
From intelligent responses to complex workflows and proactive outreach.
AI Agents
Resolve customer requests automatically and support your team with AI-powered assistance.
Workflows
From standard to complex: Automate entire processes across your systems.
WhatsApp Campaigns
Reach customers proactively with targeted WhatsApp messages for updates, reminders and newsletters.
Omni-channel messaging
Manage conversations across chat, email, WhatsApp and more – all in one shared workspace.
Your industry. Your challenges. Our solutions.
With Lime Connect, your WhatsApp marketing goes beyond one-way broadcasts. Share interactive newsletter campaigns with segmented audiences, and jump into personal chats that convert conversations into customers.
Utility
Automate outage reports, meter readings and billing questions — even during peak demand.
Ecommerce
Manage orders, returns and delivery questions automatically.
Banking
Handle card issues, identity checks and account inquiries automatically.
Insurances
Process claims, policy questions and document submissions faster with AI agents.
Automotive
Automate service bookings, vehicle inquiries and dealership communication.
Manufacturing
Capture service requests, product inquiries and support tickets automatically.
Your new favorite revenue machine
80
%
inquiries solved by AI Agent
15
+
years on the market
90
%
WhatsApp campaign opening rate
European software you can trust for security and compliance
GDPR & data security
Lime Connect is a GDPR-compliant chat solution, born and hosted in Germany.
Web accessibility
Lime Connect meets the requirements of the European Accessibility Act, ensuring accessible web messaging for all users.
ISO27001
Lime Connect is ISO27001 certified, ensuring enterprise-grade information security, risk mitigation and data protection at every level.
Testimonials
What our customers say
For us, website chat and WhatsApp, in addition to lead generation, is primarily a tool to improve the user experience on our website. Since there is a lot of information on the Toyota website, it’s not always easy to find exactly the information that the customer needs at that moment. Lime Connect provides us with a quick way to get website visitors on the right track.
Roland Blask
Customer experience specialist
Toyota
We were particularly impressed by Lime Connect’s excellent value for money and simple integration process. We have been able to avoid any problems or customisation requests thanks to our personal contact person who is always available to help.
Tanja Schmidt
Customer Service Representative
TUI Austria
The AI chatbot is easy to maintain and offers many features, taking the pressure off our team. Our account manager is always available, and the onboarding process was straightforward. The excellent built-in analysis tools also allow us to assess the quality of our customer service.
Jochen Hofmann
Senior Marketing Manager
PSD Bank Nürnberg
We use Lime Connect as a service chat for all our customers’ concerns. The tool enables us to communicate directly and easily in real time. Requests can be processed quickly and forwarded efficiently to the responsible employees. This allows us to significantly improve our customer service.
Sabrina Hofmann
Team Digital Services
Gühring AG
Lime Connect offers a wide range of options and is constantly developing them further. They take customer feedback seriously and actively seek opportunities to gather it in order to take it into account as effectively as possible. The support provided by the service staff is excellent — they are always quick to respond, helpful and friendly, and the overall quality is high.
Silke Raschke
Head of Customer Service
Dampsoft GmbH
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.