Browser Sharing
Firefly is an instant browser-sharing app that allows you to see the browser content of your visitor and provide indications. Integrated with Userlike, a chat operator can start a browser sharing session by typing in a simple command. Chat & Show.
Operator Online Status API
We’ve opened our Javascript API to query the Operator online status. Using this data enables you to build chat buttons with the operator pictures and displaying the availability of each member. With this your regular visitors can also choose to chat with a specific operator.We prepared a tutorial and sample code good you.
Automatic Tickets
If you’re making use of one of our CRM integrations like Zendesk, you can now choose to have your offline message automatically turned into tickets. This saves you another step and brings you closer to a seamless support process.
Truly Yours,
The Userlike Team
About the Author
Pascal van Opzeeland
Pascal is Managing Director at Lime Connect, a leading all-in-one software for AI-based support automation, WhatsApp marketing and omni-channel customer messaging.
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