The complete AI-powered customer service solution

You can implement your configurated chat window on as many websites and pages as you like. If you want different designs and chat behaviors for different website pages, then you need to configure multiple chat windows.

We do not distinguish between types of users, so you do also need seats for operators that don’t engage in customer conversations.

Yes, Lime Connect is fully GDPR compliant. Our software was developed in Germany and is hosted exclusively on European, ISO 27001-certified servers. You receive a Data Processing Agreement (DPA) and retain full control over data retention periods, deletion policies, and access rights at all times.
This allows you to manage your customer communication securely, transparently, and in full compliance with GDPR.

Support messages are free of charge – if you answer within 24 hours. If you answer later, this counts as a proactive message (opening a new “support window”).

For proactive messages – like newsletters and status updates – you pay a Meta fee per message + a monthly Lime Connect add-on fee. (WhatsApp Campaigns add-on, 39 Euro/month). If you send less than 100 proactive messages, you don’t need the WhatsApp Campaigns add-on. 100 proactive messages are included in the Team package.

Yes, with Lime Connect you can keep using the same WhatsApp number for support requests and for campaigns. You can activate this option in your WhatsApp campaigns channel settings. If enabled, your customers will be asked to choose whether they want to subscribe to your campaigns channel or want to chat with customer support.

Connect AI is Lime Connect’s comprehensive AI platform that enables companies to automate, scale, and streamline their customer service. The solution combines autonomous AI Agents, an intelligent Copilot, and powerful “agentic actions” to fully automate recurring support processes while ensuring high-quality customer experiences.
Connect AI can be implemented quickly, works on all relevant communication channels, and integrates seamlessly with existing CRM, shop, or support systems.

Starting from the Team plan, you can book Connect AI as an add-on.

The cost per AI agent is €99 per month, including 100 conversations. For the Copilot, you pay €19 per month per user/operator. There are no additional costs, so you retain full cost control when automating your customer service.

Billing is per conversation. A conversation counts as a complete chatbot interaction – you do not pay per individual message. One conversation includes all messages send between human and AI Agent in one unique server session.

If you exceed your monthly conversation limit, there’s no need to worry. We use a fair system where unused sessions from quieter months can be carried over to months with above-average demand.

Example: If you book a package with 500 conversations per month, you have a total annual allowance of 6,000 conversations. You can distribute these across the 12 months as you wish. E.g. if your peak season is from October to April, the bot could handle 600–700 conversations per month during that time, and 220–360 in summer, without incurring extra fees.

Your total allowance only expires at the end of your contract term and will then reset.

When you sign up, you start with our standard, 14-day free trial. This trial offers you the premium features from our Corporate plan. Just get in touch with us if you’d like to test features from the higher plans. After this free trial, your account automatically switches to the Free plan. This way you can test Lime Connect without any risk and you will be able to continue to offer support after your trial without any hiccups. But your feature set will be limited to the core features described above.

After the free trial, your account automatically switches to the Free plan. In the Free plan, your feature set is limited to the core features described above. This allows you to test Lime Connect without any risk and ensures that you can continue to offer support after your trial without any hiccups. You can upgrade to a paid plan at any time during or after your trial.

Our free trial offers you the premium features from our Corporate plan, so it offers you many advanced features, but not all of them. We can set you up with a trial that includes features from the Flex plan. Just get in touch with us.