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Connect AI

Automate +73% of your interactions with AI Agents

Message Center

A shared workspace for your team and AI

WhatsApp Marketing

Engage your audience with interactive campaigns

Workflows

New

Intelligent automations that free up your team

Website Chat

Mobile App

WhatsApp

Email

Instagram

Facebook Messenger

SMS

Data privacy

European software with enterprise-class security features

Solutions

Manufacturing

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Banking & Insurance

Tourism

Data privacy

European software with enterprise-class security features

Customer stories

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Help Center

The new standard for customer service in Tourism

Whether it’s travel advice, cabin recommendations, or pre-departure travel info via WhatsApp: With Lime Connect, you can manage and automate all your customer communication centrally in one place, around the clock and in over 80 languages.

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Flowchart illustrating steps for setting up an AI chatbot on a website, with text in German

Automatically pre-qualify travel inquiries

The AI agent automatically answers recurring questions. At the same time, it pre-qualifies prospects and only hands over conversations to your team when personal advice is needed. This way, you reduce routine tasks and create more time for valuable customer discussions.

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More reach for your travel offers

Proactively engage travellers with last-minute deals, seasonal promotions, or travel inspiration. WhatsApp messages achieve around a 90 percent open rate, significantly higher than traditional email newsletters.

Start with WhatsApp
Woman with phone, receiving promotional message on screen, with text 'For deals, that people will actually read'
Couple packing for a trip with a live chat message on screen

Simplify processes with workflows

Send booking confirmations, travel documents, reminders, and current updates automatically via WhatsApp. This way, travellers receive the right information at the right time.

Learn more about workflows

AI that works with your travel systems

Through API interfaces and MCP, Lime Connect links to your booking and travel systems. AI agents access current travel availability, prices, and booking data to respond to enquiries with up-to-date information.

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What customers achieve with Lime Connect

77%

Inquiries solved by AI chatbot

24/7

Customer support

>

4,5

⭐️

Customer satisfaction rate

Testimonials

What our customers say

01/01

In January 2024, the chatbot resolved 86% of the inquiries it received independently. We are extremely satisfied with this outstanding result.

Elisabeth Scheiber

Chat-Koordination und -Optimierung

TUI Austria

By using Lime Connect, our customers receive excellent advice right from the start. Often, the bot can answer their questions right away. If that’s not possible, they’re connected directly to a personal customer service representative. As a result, many questions are “filtered out” early on, and direct, personal contact with a representative isn’t necessary. This saves us a significant amount of time.

A smiling young man with short brown hair wearing a black leather jacket over a light blue collared shirt.

Fabian Busch

Online Service Center

alltours flugreisen

We were particularly impressed by Lime Connect’s excellent value for money and simple integration process. We have been able to avoid any problems or customisation requests thanks to our personal contact person who is always available to help.

Tanja Schmidt

Customer Service Representative

TUI Austria

Customer success stories

Frequently asked questions

What is Lime Connect and how can tourism and hospitality companies use it?

Lime Connect is an AI-powered platform for modern customer communication. All relevant channels, such as website chat, WhatsApp, email, Instagram, and Facebook, come together in one central inbox. With AI Agents and Workflows, you automate recurring tasks or entire service processes, from travel advice and booking questions to pre-departure travel information. Tour operators, hotels, and travel agencies benefit from shorter response times, relieved teams, and more satisfied guests.

Can the AI Agent provide 24/7, multilingual advice?

Yes. The AI Agent is available at all times, including at night, on weekends, and on public holidays, and it understands and responds in over 80 languages. It answers recurring questions independently and can act as a specialized bot to guide complex decisions, for example choosing the right cruise cabin. This means you offer international guests personal advice at any time, with no service hours required.

Can Lime Connect be integrated with our booking and travel systems?

Yes. Via APIs and MCP, Lime Connect integrates flexibly with booking systems, CRM, and other applications. AI Agents can then access current travel availability, prices, and booking data and answer inquiries with up-to-date information rather than generic responses.

Is Lime Connect compliant for sensitive travel and customer data?

Yes. Lime Connect is developed and hosted in Germany, is GDPR-compliant, and is ISO 27001 certified. All data is stored exclusively in the EU and is not used for external AI training. This means you process your guests’ travel and personal data securely and transparently at all times.

Can I try Lime Connect for free?

Try Lime Connect free of charge for 14 days, with no risk. During the trial period, you will have access to many advanced functionalities of our Pro plan, though not all of them.
If you’d like to test features from the Enterprise plan, we can set up a custom trial for you. Just get in touch!

How much does Lime Connect cost?

The cost depends on your team size, the features you need, and the channels you use. We offer flexible pricing plans to ensure you receive a solution that perfectly fits your manufacturing business.

Try Lime Connect free for 14 days to experience its benefits for yourself.

Talk to an expert


Efficient customer service can be this simple:
With Lime Connect, you can automate customer service processes and provide personalized support—whether via website chat, WhatsApp, or email.
Discover Lime Connect in a personalized demo with one of our experts!

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