Our position on data privacy
Live chat software that guarantees data privacy and GDPR compliance
Security and privacy of data has been an important topic for us since starting Lime Connect. To be able to operate in Germany, we had to adhere to the strict regulations placed on businesses. This has made the switch to the GDPR world a lot easier for us than most of our non-European competitors.
GDPR compliance
When you choose Lime Connect, you choose a customer support solution that is GDPR-compliant. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers, your employees, and your company as a whole.
Our server setup is at the core of our data security
Born and hosted in Germany
All chat data is securely stored on servers within Germany. Always has been, always will be. No access for third parties – including nosy intelligence agencies.
Privacy for you, your employees, and your customers
Data privacy link
You want to be open and transparent to your customers about your privacy setup. For this, you can add a dedicated link to your chat window that leads to your terms and conditions.
Data privacy notice
To be even more upfront about it, you can activate a data privacy notice. Your customers will have to consent to this if they want to start a chat.
Automatic data deletion
With Lime Connect, you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.
Role-based data access
Assign roles to your operators, which allow you to control the level of access to your customer data.
Privacy mode
By activating the privacy mode, Lime Connect won’t collect any customer information that she didn’t explicitly provide – such as location, operating system, and public social media profiles.
Data access
An important part of the GDPR concerns the ability to show your customers which of their data you own. Our search, filter, download, and data delete features make it easy to quickly comply to such requests.
Frequently Asked Questions
Is Lime Connect GDPR compliant?
Yes. Lime Connect was developed in Germany and is also operated here. All chat and contact data is processed exclusively within Europe and stored on ISO 27001-certified servers.
Companies receive a Data Processing Agreement (DPA) and can individually define data retention periods, automatic data deletion, and employee access rights. This ensures that full control over all communication data always remains with the company.
What does a “GDPR-compliant chat or messaging solution” actually mean?
A GDPR-compliant solution ensures that every data processing activity has a clear legal basis, users are transparently informed about how their data is processed, and only the data that is truly necessary is collected.
In addition, data must not be shared with third parties without proper safeguards, and users must be able to request access to or deletion of their data at any time. Compliance depends not only on the technology itself, but also on how it is configured and used within a company.
Where is data stored when using Lime Connect?
All communication data is stored exclusively within Europe, specifically on servers located in Germany.
This ensures that all data is permanently subject to European data protection law and not to non-European jurisdictions or third-country regulations.
Are customer data used to train AI models?
No. At Lime Connect, customer data from chats are not used for external AI training without an appropriate legal basis.
With Connect AI, companies clearly define which data may be processed and which tasks an AI Agent is allowed to perform. Data ownership therefore always remains fully with the company.
Can WhatsApp Business be used with Lime Connect in a GDPR-compliant way?
Yes. Through the official WhatsApp Business Platform (API), companies can use WhatsApp Business in a GDPR-compliant manner.
Unlike the native WhatsApp app, there is no automatic synchronization of contacts. Companies only communicate with users who actively initiate contact or have explicitly given their consent.
WhatsApp is integrated into a GDPR-compliant European messaging platform where data retention periods, deletion rules, and access permissions can be centrally managed.
How can chatbots and AI agents be used in a GDPR-compliant way?
GDPR compliance is achieved through clear governance and a valid legal basis.
Companies define which tasks may be automated, transparently identify automated systems, and limit access rights to what is strictly necessary. With Connect AI, organizations can precisely control which processes an AI Agent handles autonomously and when a human takes over.
Can conversations be deleted or exported?
Yes, with Lime Connect conversations can be searched, exported, or permanently deleted, for example, in response to access or deletion requests.
In addition, automatic deletion periods can be configured to ensure that data is not stored longer than necessary.
Is Lime Connect a European alternative to international chat providers?
Yes. Lime Connect is a company founded in Germany with a fully European infrastructure.
This means hosting within Europe, clear contractual structures, transparent data flows, and no uncontrolled dependency on third-country providers. For companies with strict compliance requirements, this is a key advantage.
Does Lime Connect support companies in complying with the EU AI Act?
Yes. Through transparent configuration options, a clear distribution of responsibilities between AI and humans, and traceable data processing, Lime Connect helps companies prepare for current and future regulatory requirements such as the EU AI Act.
Request Lime Connect’s data privacy agreement (DPA)
Email our data privacy officer to receive our data privacy agreement (DPA). We are glad to help with any follow-up questions.
Talk to an expert
Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.