AI in customer service. Without compromising data protection
Lime Connect gives you the best of both worlds: powerful AI software and comprehensive data protection. As a German company, we are commited for keeping your customer data safe — not buried in the fine print, but built into the product itself.
ISO 27001 Certified
All data is stored on ISO 27001-certified servers. Independently audited and regularly renewed.
GDPR Compliant
Full compliance with GDPR — from data collection through to automatic deletion.
Hosted in Germany
Servers based in Germany. All data is subject to German and European law.
EU AI Act ready
Transparent configuration, clear human-in-the-loop processes, and fully traceable data handling.
No AI Training on your data
Customer data is never used to train external AI models — no exceptions.
Works Council compliant
Complete anonymization of employees prevents behavior- and performance-based monitoring.
Our server setup is at the core of our data security
Born and hosted in Germany
All chat data is securely stored on servers within Germany. Always has been, always will be. No access for third parties – including nosy intelligence agencies.
Testimonials
What our customers say
We were looking for a privacy-compliant, accessible, and straightforward solution for communicating with our customers. Lime Connect sets an excellent standard when it comes to legal compliance.
PSD Bank Nürnberg
Our data protection officer is quite strict when it comes to the tools we use. So we’re always happy to be able to get top-notch tools like Lime Connect from Germany.
BBV-Domke e.K.
Lime Connect gives me peace of mind, knowing that all data is stored on German servers and that it’s fully GDPR compliant.
Stoffe Hemmers
Lime Connect is a German company, which makes integration much smoother for privacy-first companies.
dermanostic – Hautarzt per App
What I like most is that the company is based in Germany — and that you can communicate via WhatsApp as a business while staying GDPR compliant.
Holzbau Bögerl GmbH
The ability to store conversations and data securely is a major advantage when it comes to ensuring data privacy.
Sanuslife
You’re in control of the AI – never the other way around.
The biggest concern with using AI in customer service is losing control over data. With Lime Connect, it’s different: you decide what gets automated, what data is processed, and when a human steps in — transparent, traceable, GDPR compliant, and EU AI Act ready.
Automatic AI labeling
Customers always know whether they’re talking to an AI agent or a real person — legally compliant and trust-building by design.
Clear division of responsibilities
You decide which requests Connect AI handles on its own and when a human takes over. No black-box behavior: every action is configurable and fully transparent.
Traceable logging
All AI agent actions are logged and auditable for internal reviews, data protection audits, and works councils.
Privacy for you, your employees, and your customers
GDPR compliance
When you choose Lime Connect, you choose a customer support solution that is GDPR-compliant. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers, your employees, and your company as a whole.
Data privacy link
You want to be open and transparent to your customers about your privacy setup. For this, you can add a dedicated link to your chat window that leads to your terms and conditions.
Data privacy notice
To be even more upfront about it, you can activate a data privacy notice. Your customers will have to consent to this if they want to start a chat.
Automatic data deletion
With Lime Connect, you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.
Data access
An important part of the GDPR concerns the ability to show your customers which of their data you own. Our search, filter, download, and data delete features make it easy to quickly comply to such requests.
Chosen by industries where trust is everything
From energy providers to insurance companies — our customers use Lime Connect where data protection and auditability aren’t optional extras, they’re baseline requirements.
Independently audited. Continuously monitored.
Maintaining enterprise-grade security isn’t a one-time effort. Our infrastructure and processes are regularly audited by external bodies.
- All data is stored on ISO 27001-certified servers in Germany
- Regular compliance reviews of all sub-processors against the strictest data protection standards
- Data Processing Agreement (DPA) available on request, including a full list of sub-processors
- WhatsApp Business GDPR compliant via official API
- No third-party data access without a court order under German law
- Dedicated Data Protection Officer (DPO)
- Regular external security audits
All documents at a glance
Because procurement teams and data protection officers need quick access to legal documents.
Data Privacy Agreement (DPA)
Privacy Policy
Terms and Conditions
Frequently Asked Questions
Is Lime Connect GDPR compliant?
Yes. Lime Connect was developed in Germany and is also operated here. All chat and contact data is processed exclusively within Europe and stored on ISO 27001-certified servers.
Companies receive a Data Processing Agreement (DPA) and can individually define data retention periods, automatic data deletion, and employee access rights. This ensures that full control over all communication data always remains with the company.
What does a “GDPR-compliant chat or messaging solution” actually mean?
A GDPR-compliant solution ensures that every data processing activity has a clear legal basis, users are transparently informed about how their data is processed, and only the data that is truly necessary is collected.
In addition, data must not be shared with third parties without proper safeguards, and users must be able to request access to or deletion of their data at any time. Compliance depends not only on the technology itself, but also on how it is configured and used within a company.
Where is data stored when using Lime Connect?
All communication data is stored exclusively within Europe, specifically on servers located in Germany.
This ensures that all data is permanently subject to European data protection law and not to non-European jurisdictions or third-country regulations.
Are customer data used to train AI models?
No. At Lime Connect, customer data from chats are not used for external AI training without an appropriate legal basis.
With Connect AI, companies clearly define which data may be processed and which tasks an AI Agent is allowed to perform. Data ownership therefore always remains fully with the company.
Can WhatsApp Business be used with Lime Connect in a GDPR-compliant way?
Yes. Through the official WhatsApp Business Platform (API), companies can use WhatsApp Business in a GDPR-compliant manner.
Unlike the native WhatsApp app, there is no automatic synchronization of contacts. Companies only communicate with users who actively initiate contact or have explicitly given their consent.
WhatsApp is integrated into a GDPR-compliant European messaging platform where data retention periods, deletion rules, and access permissions can be centrally managed.
How can chatbots and AI agents be used in a GDPR-compliant way?
GDPR compliance is achieved through clear governance and a valid legal basis.
Companies define which tasks may be automated, transparently identify automated systems, and limit access rights to what is strictly necessary. With Connect AI, organizations can precisely control which processes an AI Agent handles autonomously and when a human takes over.
Can conversations be deleted or exported?
Yes, with Lime Connect conversations can be searched, exported, or permanently deleted, for example, in response to access or deletion requests.
In addition, automatic deletion periods can be configured to ensure that data is not stored longer than necessary.
Is Lime Connect a European alternative to international chat providers?
Yes. Lime Connect is a company founded in Germany with a fully European infrastructure.
This means hosting within Europe, clear contractual structures, transparent data flows, and no uncontrolled dependency on third-country providers. For companies with strict compliance requirements, this is a key advantage.
Does Lime Connect support companies in complying with the EU AI Act?
Yes. Through transparent configuration options, a clear distribution of responsibilities between AI and humans, and traceable data processing, Lime Connect helps companies prepare for current and future regulatory requirements such as the EU AI Act.
How do we obtain the Data Processing Agreement (DPA)?
You can request the DPA directly via the enquiry form on this page. Our Data Protection Officer will get back to you within 1–2 working days. The DPA includes a full list of sub-processors and can be discussed upon request.
Why is Lime Connect compliant with works council regulations?
Lime Connect supports the complete anonymisation of employees and contacts. This prevents the monitoring of individual employees based on their behaviour or performance – a requirement that is often a formal prerequisite for the introduction of new software in many companies. The anonymisation features are included in the product and do not need to be requested separately.
What security certifications does Lime Connect hold?
All data is stored on ISO 27001-certified servers in Germany. The infrastructure is regularly audited by independent external auditors.
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