[EN] From CRM to automation: The next step in customer service
Utilities across Europe are already moving in this direction: fewer manual steps, faster resolution, and 24/7 availability without growing teams. If you’re using Lime CRM, this is the next step you shouldn’t miss.
Our topics:
Here’s what you’ll learn in the webinar:
- Where the industry is heading: Key trends from our latest State of Utility insights — and what they mean for your service organization
- What AI looks like in practice: Let AI agents handle customer requests across website chat, email and other channels to automate 80% of your support requests. From address changes to move-in notifications – see which processes you can automate today.
- How it works with Lime CRM: Seamlessly integrate Lime Connect into your existing setup.
- Live demo: Watch a customer submit a meter reading handled end-to-end by an AI Agent, synced with Lime CRM
- Your questions, answered: Open Q&A with our product experts from both Lime Connect and CRM
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Discover how Lime Connect helps you respond faster, personalize at scale and build lasting customer relationships.